Returns & Refunds

Most Ember Hoard items are made to order, so return and exchange options may be limited unless an item arrives damaged, defective, or incorrect.

Damaged, defective, or incorrect items

If something arrives damaged or wrong, contact us as soon as possible. Include your order number, a description of the issue, and clear photos of the item and packaging so we can review it with the print partner.

Size and variant choices

Please check size, color, phone model, and product options carefully before checkout. Made-to-order items may not be eligible for exchange because the wrong size/model was selected.

Color differences

Minor color differences can happen because screens, materials, and print methods vary.

How to request help

Use the Contact page and include your order details. We will review the situation and work toward a fair resolution based on the order issue and supplier policy.